Terms and conditions
These conditions are agreed between Andreia Fortuna, with the NIF: 228036461, with the email firstname.lastname@example.org, known as Algae Store, and between any person, natural or legal, who wishes to make purchases through the website www.mwanistore.com, referred to as "customer".
The user undertakes to use this website in compliance with the provisions of the law, refraining from any activity that violates the law, morals and good customs or the rights of third parties.
INFORMATION ON PRODUCTS AND PRICES
The prices charged by the Mwani Store are indicated in € (Euros).
Mwani Store reserves the right to change prices at any time, and the availability of its items may be subject to limited periods of time defined by the brand.
The prices and products available on the website www.mwanistore.com are only valid for purchases made through the website in question, and these may not coincide with other platforms or commercial spaces. In the same way, there may also be exclusive promotions.
At Mwani Store the purchase process is very simple. After creating an account, you will have access to a personal area where your purchases and the history of your returns will be allocated.
Items are subject to existing stock and orders are processed on a first-come, first-served basis. In case of out of stock, the customer will be duly informed and an alternative to his order will always be suggested.
The Mwani Store has 4 payment methods available:
- Credit Card (Visa, Mastercard and American Express);
- Apple Pay;
- Bank transfer.
If you wish to return a part, we ask you to send us a notice email explaining the reason why you were not completely satisfied and indicating the form of reimbursement - which may be a voucher, bank transfer (providing us with the IBAN in this case) or by other means to be agreed between the parties.
You have 15 working days, counted from the date of receipt of the order, to return it.
The return must be accompanied by the original invoice. You will have to send it by courier/carrier.
The cost of return shipping is at the customer's expense. With the exception of the case that the return is motivated by some fault on our part.
Upon receipt, we will validate the return:
- Ensuring that the articles are in the correct condition and that they have no use whatsoever;
- That the tags, labels or packaging are intact;
- It is accompanied by the original invoice.
Mwani Store clarifies your doubts and/or responds to your request for information via the email address email@example.com.
Mwani Store is not responsible for viruses or other elements similar to the website, present in electronic documents and/or files stored on your computer system.
Our commitment is the satisfaction of our customers. If you are not satisfied with the product, service, service, or any other aspect, feel free to submit your complaint, to be analyzed and answered.
We suggest you send us an email to firstname.lastname@example.org indicating the Name, telephone contact, product/or service and reason for the complaint.
In the event of a complaint, access the electronic Complaints Book through the link to register your complaint:
REGULATORY / SUPERVISORY ENTITY
ASAE (Food and Economic Security Authority)
Avenida Conde de Valbom, 98
Tel.: +351 217 983 600
Fax: +351 217 983 654
If you prefer, you can use the European Online Dispute Resolution Platform, accessible at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
In case of unavailability of the product and/or out of stock, you will be informed of the partial or total cancellation of your order with the right to a refund of the respective amount paid.