Shipping Policy
Once you have placed your order, you will automatically receive an email confirming your order and, as soon as it is ready for shipping, we will send you an email with the carrier link so you can track your shipment and the shipping company's website, so I can track the order.
Your order will be processed within 2-3 working days, all orders confirmed by 1pm (working days), which products are available in stock. For custom pieces, it takes an additional 5 business days (beyond the standard delivery estimate) for your order to be processed.
*Except festive seasons or announced holidays.
Orders are processed from Tuesday to Friday (excluding holidays). If we find a problem with your order, you will be contacted. Normally, the order is delivered to the address provided the next day, after you receive the email confirming that it has been sent along with the link to track the shipment. Please note that deliveries may take longer to certain remote areas or if your order requires additional security validation.
SHIPPING - COSTS AND CONDITIONS
At mwanistore.com, for delivery in Portugal, you have the following delivery options available:
PORTUGAL *
Pick up at the Free Atelier
Collect your order from our Atelier in 2 working days.
We remind you that it is essential to show the electronic receipt and identification document. If the person collecting the order is not the same person who placed it, they must also present their identification document and the original purchase receipt.
Shipping in CTT Expresso home delivery
National - around 2 business days.
* For Azores and Madeira, delivery time may vary between 4/7 working days.
Free shipping from 49.99€
Prices vary between - 4.99€ - 5.99€ (depending on weight).
If you chose home delivery, you will receive a shipping confirmation email (when the order leaves the warehouse), another with a tracking number (with a link to the CTT website) and, finally, You will receive delivery confirmation of your order by email.
SPAIN - up to 2 working days.
CTT Expresso Shipping
Prices vary between - 6.45€ - 7.95€ (depending on weight).
If you chose home delivery, you will receive a shipping confirmation email (when the order leaves the warehouse), another with a tracking number (with a link to the CTT website) and, finally, You will receive delivery confirmation of your order by email.
EUROPE - up to 6 business days.
Austria, Slovakia, Slovenia, Greece, Hungary, Ireland, Lithuania, United Kingdom, Switzerland, Iceland, Czechia, Denmark, Finland, Latvia, Norway, Poland, Sweden, Estonia, Malta, Italy, Luxembourg, Belgium, France, Germany, countries Lows
CTT Expresso Shipping
Prices vary between - 8.55€ - 23.35€ (depending on weight).
If you chose home delivery, you will receive a shipping confirmation email (when the order leaves the warehouse), another with a tracking number (with a link to the CTT website) and, finally, You will receive delivery confirmation of your order by email.
INTERNATIONAL - up to 7 business days.
Monaco, Andorra, Greenland, Guernsey, Faroe Islands, Jersey, Liechtenstein, United States, Canada, Croatia, South Africa, Albania, Angola, Saudi Arabia, Algeria, Argentina, Armenia, Australia, Azerbaijan, Bahrain, Belarus, Bosnia and Herzegovina , Bulgaria, Cape Verde, Kazakhstan, Chile, South Korea, Ivory Coast, Egypt, United Arab Emirates, Philippines, Georgia, Guinea-Bissau, Hong Kong, China SAR, India, Indonesia, Israel, Japan, Jordan, Kosovo , Kuwait, Lebanon, Libya, Macau, SAR of China, North Macedonia, Malaysia, Morocco, Mauritius, Mauritania, Mexico, Mozambique, Moldova, Montenegro, Nigeria, New Zealand, Peru, Kyrgyzstan, Romania, Russia, Senegal, Serbia, Singapore, Thailand, Taiwan, Timor-Leste, Tunisia, Turkey, Ukraine, Uzbekistan, Venezuela, Brazil
CTT Expresso Shipping
Prices vary between - 16.45€ - 51.55€ (depending on weight).
If you chose home delivery, you will receive a shipping confirmation email (when the order leaves the warehouse), another with a tracking number (with a link to the CTT website) and, finally, You will receive delivery confirmation of your order by email.
* During festive seasons or promotional campaigns, the maximum time allowed for deliveries may be exceeded. If you need more information about the delivery of your order, we recommend that you contact us.
For personalized orders, please contact us by email at mwanistore@gmail.com to find out the respective delivery time.
The transport companies we work with make deliveries from Monday to Friday, between 8 am and 7 pm, to the address indicated in your order.
PICK UP AN ORDER FROM OUR ATELIER
If you want to collect your order from our Atelier, you must present:
- Order confirmation email;
- Official identification with photo (Citizen Card or Passport);
If you wish to have your order picked up by other person, you must:
- Present a copy of the documents mentioned in the previous item.
It will be available for collection within 24 hours (1 business day), all orders confirmed by 1 pm (business days), whose products are available in stock. For custom parts, it takes an additional 5 business days (beyond the standard estimate) for your order to be available.
DIFFICULTIES IN DELIVERY
If the shipping company is unable to deliver your order, they will try again the next day. In the specific case of CTT, a postcard will be left to collect your order at the post office.