Terms and conditions

PREAMBLE

These conditions are agreed between Andreia Fortuna, with the NIF: 228036461, with the email mwanistore@gmail.with, known as Mwani Store, and between any person, natural or legal, who wishes to make purchases through the website www.mwanistore.com, referred to as "customer".

TERMS OF USE

The user undertakes to use this website in compliance with the provisions of the law, refraining from any activity that violates the law, morals and good customs or the rights of third parties.

INFORMATION ON PRODUCTS AND PRICES

The prices charged by the Mwani Store are indicated in € (Euros).

Mwani Store reserves the right to change prices at any time, and the availability of its items may be subject to limited periods of time defined by the brand.

The prices and products available on the website www.mwanistore.com are only valid for purchases made through the website in question, and these may not coincide with other platforms or commercial spaces. In the same way, there may also be exclusive promotions.

BUYING PROCESS

At Mwani Store the purchase process is very simple. After creating an account, you will have access to a personal area where your purchases and the history of your returns will be allocated.

Items are subject to existing stock and orders are processed on a first-come, first-served basis. In case of out of stock, the customer will be duly informed and an alternative to his order will always be suggested.

 

PAYMENT METHODS

The Mwani Store has 4 payment methods available:

  • Credit Card (Visa, Mastercard and American Express);
  • Apple Pay;
  • MBWAY;
  • Multibanco
  • Bank transfer.

BANK TRANSFER

After completing the ordering process and choosing the payment method, you must transfer the amount indicated in your order to IBAN No. PT50 0035 0670 0003 3027 100 96 (Caixa Geral de Depósitos).
Once payment is complete, please send it to mwanistore@gmail.com proof of the bank transfer made.  

 

MB WAY

After completing the ordering process and choosing the payment method, you must make payment through the MBWAY application, for the amount indicated in your order, to the contact (+351) 912738223.
Once payment has been completed, please send to mwanistore@gmail.com the proof of the bank transfer made.  

 

DELIVERY TIMES
1 to 6 business days.
INVOICE
The Customer may request the issuance of an invoice with their data, including their CPF, and must enter this information in the respective fields where data relating to the issuance of the invoice is requested.

 

RETURNS

If you wish to return a part, we ask you to send us a notice email explaining the reason why you were not completely satisfied and indicating the form of reimbursement - which may be a voucher, bank transfer (providing us with the IBAN in this case) or by other means to be agreed between the parties.

You have 15 working days, counted from the date of receipt of the order, to return it. 

The return must be accompanied by the original invoice. You will have to send it by courier/carrier.

The cost of return shipping is at the customer's expense. With the exception of the case that the return is motivated by some fault on our part.

Upon receipt, we will validate the return:

  • Ensuring that the articles are in the correct condition and that they have no use whatsoever;
  • That the tags, labels or packaging are intact;
  • It is accompanied by the original invoice.
Subsequently, you will receive a confirmation email indicating that the amount corresponding to the returned item, without the cost of postage (if applicable) will be returned in a voucher (immediately via email) or via bank transfer to the IBAN you indicate (period 10 days) .
Mwani Store reserves the right to refuse returns communicated or sent after the established deadline, or if the items are not in the same conditions in which they were purchased.

 

CLIENT SUPPORT

Mwani Store clarifies your doubts and/or responds to your request for information via the email address mwanistore@gmail.com.

RESPONSIBILITY

Mwani Store is not responsible for viruses or other elements similar to the website, present in electronic documents and/or files stored on your computer system.

CLAIMS

Our commitment is the satisfaction of our customers. If you are not satisfied with the product, service, service, or any other aspect, feel free to submit your complaint, to be analyzed and answered.

We suggest you send us an email to mwanistore@gmail.com indicating the Name, telephone contact, product/or service and reason for the complaint.

In the event of a complaint, access the electronic Complaints Book through the link to register your complaint:

www.livroreclamacoes.pt

Managing Entity:

Mwani Store

REGULATORY / SUPERVISORY ENTITY

ASAE (Food and Economic Security Authority)

Avenida Conde de Valbom, 98
1069-185 Lisbon
Tel.: +351 217 983 600
Fax: +351 217 983 654
E-mail: correio.asae@asae.pt

www.asae.pt 

 

If you prefer, you can use the European Online Dispute Resolution Platform, accessible at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

 

BREAKS

In case of unavailability of the product and/or out of stock, you will be informed of the partial or total cancellation of your order with the right to a refund of the respective amount paid.